OMOLARA RUTH OSUNSANYA

Entry-Level Customer Support & Administrative Professional

Lagos, NG.

About

Recent B.A.(Ed) graduate with hands-on experience in customer support, administrative assistance, and record management, seeking an entry-level Customer Support or Admin role. Leverages strong communication, problem-solving, and organizational skills to enhance operational efficiency and deliver exceptional client experiences. Proven ability to manage inquiries, coordinate tasks, and contribute to team success across diverse professional environments.

Work

AAJ EXPRESS LOGISTICS

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CUSTOMER SUPPORT REPRESENTATIVE

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Summary

Currently serves as a Customer Support Representative for AAJ Express Logistics, managing client communications across multiple platforms and ensuring timely resolution of inquiries.

Highlights

Managed customer communications across diverse digital platforms including Calls, WhatsApp, Instagram, and TikTok, ensuring consistent and accessible support.

Achieved a high resolution rate, successfully addressing over 30 customer inquiries and complaints monthly while maintaining meticulous records for efficient tracking.

Developed and implemented a systematic follow-up framework, enhancing customer satisfaction and ensuring comprehensive resolution of ongoing issues.

BREETNG

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BRAND STRATEGIST AND CUSTOMER RELATION INTERN

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Summary

Contributed to BREETNG as a Brand Strategist and Customer Relation Intern, focusing on marketing campaign development and customer engagement.

Highlights

Devised and executed successful marketing campaign strategies, directly contributing to a minimum of 20 product sales within a three-month period.

Managed and optimized customer relations across various communication channels, fostering positive client interactions and brand loyalty.

DASH TECHNOLOGY MANAGEMENT

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PROJECT MANAGEMENT INTERN

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Summary

Supported project lifecycle management as a Project Management Intern at DASH Technology Management, focusing on execution, coordination, and scheduling.

Highlights

Successfully executed two major projects for Monitora and Sqwads, delivering key objectives within defined timelines.

Coordinated and facilitated comprehensive onboarding sessions for new team members, ensuring smooth integration and productivity.

Planned and conducted daily stand-up sessions, fostering team collaboration and ensuring alignment on project progress.

Developed detailed project schedules, timelines, and workflows, optimizing resource allocation and enhancing team efficiency.

WESTPOINT REALTORS LIMITED.

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Customer Support/Admin Officer

Ikeja, Lagos, Nigeria

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Summary

Served as a Customer Support/Admin Officer at WESTPOINT REALTORS LIMITED, handling client inquiries, maintaining records, and coordinating administrative tasks.

Highlights

Resolved over 20 customer inquiries and complaints promptly each month, transforming challenging situations into positive client experiences and enhancing satisfaction.

Maintained meticulous records for all client interactions, facilitating timely follow-ups for over 50 requests and inquiries monthly.

Streamlined workflow and task completion by coordinating weekly schedules and client updates with sales and administrative teams, ensuring smooth operations.

IFAKO SENIOR HIGH SCHOOL

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Administrative Intern

Ifako-Gbagada, Lagos, Nigeria

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Summary

Provided administrative support as an Intern at IFAKO SENIOR HIGH SCHOOL, managing records, offering frontline assistance, and supporting daily office operations.

Highlights

Managed and updated over 200 student and staff records, significantly improving data accuracy and retrieval efficiency.

Delivered professional frontline support to over 30 students, teachers, and visitors weekly, effectively addressing inquiries and enhancing school operations.

Supported daily office operations by efficiently managing documentation, photocopying, data entry, and correspondence, ensuring smooth administrative flow.

ASHER'S PLACE

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Sales Associate

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Summary

Contributed to sales objectives as a Sales Associate at ASHER'S PLACE, focusing on customer service, transaction processing, and product promotion.

Highlights

Consistently ranked among the top 3 sales performers, contributing to team sales goals through effective collaboration and customer engagement.

Processed an average of 15+ daily transactions with 100% accuracy, ensuring seamless and error-free customer service.

Increased weekly sales and repeat business by successfully cross-selling and upselling products to over 20 customers per week.

Volunteer

Community Manager

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COWRYWISE

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Managed community engagement for Cowrywise, focusing on recruitment, financial literacy education, and content development to boost brand presence and product awareness.

Highlights

Recruited and onboarded over 250 students into the Cowrywise campus community, significantly expanding brand presence and engagement within the school environment.

Organized and facilitated over 8 financial literacy sessions, educating students on savings and investment tools and driving increased product awareness.

Developed and disseminated weekly engaging content across student groups, significantly boosting community activity and contributing to consistent app sign-ups.

Education

University of Lagos

Akoka Yaba, Lagos, Nigeria
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B.A.(Ed) Educational Administration

Courses

Personnel Management

Dynamics of Administrative Leadership

Office Administration

Introduction to Modern Management Techniques

Languages

English

Skills

Customer Support

Inbound & Outbound Calls, Customer Relationship Management, Problem-Solving, Customer Inquiries, Complaint Resolution, Follow-up Frameworks.

Administrative Support

Email & Calendar Management, Documentation & Filing, Office Administration, Record Management, Data Entry, Correspondence.

Communication

Interpersonal Communication, Professional Inquiries, Client Updates, Team Collaboration, Customer Relations.

Organizational Skills

Time Management, Attention to Details, Reporting & Team Building, Workflow Optimization, Task Completion.

Technical Proficiency

Microsoft Office Suite (Word, Excel, PowerPoint, Teams), Google Workspace, Zoom, WhatsApp, Instagram, TikTok.

Project Coordination

Project Execution, Onboarding Sessions, Daily Stand-ups, Schedule Development, Workflow Management.

Sales & Marketing

Marketing Campaign Strategies, Customer Acquisition, Cross-selling, Upselling, Transaction Processing.

Leadership & Teamwork

Team Collaboration, Community Management, Recruitment, Facilitation, Content Development.